+ If a payment fails at the terminal but the amount is debited from the cardholder's account, what happens?
In such a case, you don’t need to worry. These issues happen sometimes due to network lags. The amount is held back by your bank but will get credited back to your bank account in 48-72 business hours. However, if the amount doesn’t reflect in your bank account after 72 hours, we can help! T360 will send out a research request to ensure that the card holder gets refunded.
+ Can I accept a foreign credit card at my payment terminal?
Yes! Nowadays payment terminals support Dynamic currency conversion (DCC) which lets one pay in cardholder’s preferred currency (CPC). DCC is used worldwide by travelers, expats, and immigrants to pay in their own currency rather than paying in the currency of the country of stay.
+ How secure are payment terminals?
Payment terminals use strong encryption to send and receive information about transactions. In addition to this, some payment terminals have biometric authentication which adds to the security. Doing cashless transactions on payment terminals is more secure than hard cash transactions as payment terminals record the transaction digitally. Digital transactions save your cash from theft and loss.
+ Which payment processor should I choose?
Choosing the right payment processor is important for the growth of your business. The following criteria should be kept in mind while choosing a good payment partner: Customer support: Your payment partner should have good, fast, and reliable customer support so that you get your hurdles cleared in case of any transaction. Reliable customer support is necessary for hassle-less business. Industry experience: Your payment partner should be having ample experience in the domain of your business industry. Payment processors having experience in your business industry will provide you better payment solutions that will fit your business needs. Data privacy: Your payment provider should guarantee the protection of your customer data so that your customers never fall prey to scams and frauds by hackers and snoopers. Compatibility to local payment types: Your payment provider should provide you those payment solutions which are compatible with the payment types that your customer base will be using. This is an important factor because it will let you accept the payments from the payment types used by your customers. *As MSPs, T360 can assist you with choosing the best processor for your needs!
+ Can one use digital wallets to pay at credit card and debit card machines?
Yes, today the new generation payment terminals are bundled with NFC which lets mobile devices such as iPhones, Android phones connect with them just with a tap. You can directly use your digital wallets such as apple pay, amazon pay, google pay, Samsung pay, Etc for doing your payment at a nearby POS (Point of Sale) terminal.
+ What are the rates you offer?
We offer very competitive rates that are tailored to your business needs. Speak with ne of our sales reps today for more information.
+ Will you raise my rate?
No. T360 Pay will not be raising the processing rate, however, the interchange rates may change as new card types are added by the major card brands such as: VISA, Mastercard, Amex. This is across the industry and not controlled by T360Pay.
+ What is the cancellation penalty?
There are absolutely no cancellation fees to cancel your account with T360** **Processing companies may have their own cancellation fees depending on the company and ownership type you chose for the terminal.
+ How long is the application approval process?
If we receive a fully completed application along with all supporting documents your request will be processed within 24-48 hours.
+ When I get my new terminal, is it ready for immediate use?
Depending on the terminal that's best suited for you, it will either be ready for immediate use or ready to be activated and customized. Activation and customization can be assisted through T360Pay.
+ hen will my funds be deposited?
Depending when you settle/close your batch, the money will be deposited the next business day. We can work with you to set up your terminal to ensure next day funding.
+ Do you charge a fee to deposit my funds?
Yes! Nowadays payment terminals support Dynamic currency conversion (DCC) which lets one pay in cardholder’s preferred currency (CPC). DCC is used worldwide by travelers, expats, and immigrants to pay in their own currency rather than paying in the currency of the country of stay.
+ What are your support times?
24 hours, 7 days a week. No exceptions!
+ Do you offer American Express?
We offer the Amex OptBlue program and we will price and settle all your Amex transactions. There is no need for two merchant accounts and two deposits each day. We provide you with everything you need in the same settlement for you. One relationship with us at T360 Pay is all you need for your processing needs.
+ What terminals do you have?
We offer Ingenico, Clover flex, Clover Station Duo, Clover Mini, Poynt and virtual terminals.
+ What Solutions do you offer?
We offer in-store, mobile, virtual, online shopping carts, integrations, full software applications, and so much more. If you have a need, we have the solution!
+ Do you offer a USD merchant account?
Yes, if you are a Canadian business taking USD currency transactions, we can deposit funds into a USD currency bank account.
+ I want to get started, who do I call?
Call sales department at 1-855-663-8360 and we will be happy to assist you!
